Our client service
Every impression counts. And we want all our clients to
experience a consistently high level of service wherever we are
doing business, be it in Leeds or London, Belfast or Cardiff.
Ensuring our clients’ satisfaction is fundamental to what we
do.
Our partners and staff work closely with clients to understand
their business, particular challenges and ambitions, and deliver
what they need from us.
Our established client care approach enables us to seek regular,
independent feedback from our clients. This provides us with real
opportunities to build on what we are doing well and to continue to
strengthen all our relationships. By regularly seeking feedback and
tailoring our approach to fit our clients’ individual needs, we are
constantly working together to enhance every element of the Grant
Thornton experience for our clients. A number of clients and
intermediaries firm-wide have already participated in our client
feedback discussions:
- 89% consider us to be client focused and agree that we go the
extra mile when it matters*
- 92% said that working with Grant Thornton was a positive
experience*
- 93% scored us positively in terms of demonstrating an
understanding of their business.*
* Survey results accurate as at 1July 2009. Sample size 1,240
respondents.